It’s amazing how MTN makes continuous efforts not only on promoting Services but engaging customers positively to ensure satisfaction. Whenever a person dials your number, at that moment while the phone rings and the person is waiting for you to respond, the caller is usually entertained with a caller tune. If you’ve been looking for ways to opt out of this service, here is a quick guide on how to stop MTN Caller Tune.
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What is MTN Caller Tune?
MTN Caller Tune serves as a means of entertainment for callers while they wait in line for the responder to receive the phone call. These caller tunes aren’t free and sometimes it gets frustrating especially when the charges are removed from your account unexpectedly.
MTN Caller Tunes provides the services of entertaining your callers with trending popular music or a personalized tune chosen by you while they wait on your response. The caller tune charges a service fee of N50 every month and N20 per week.
How to Deactivate MTN Caller Tune
Sometimes, you notice deductions from your account balance but you’re unaware of the reasons for the deductions. Your callers might have also complimented the songs they heard but how the callerTunez got activated is unknown to you because you haven’t activated it yourself or might have done it absent-mindedly. You can stop MTN Caller Tune by following the steps provided in any of the options here:
1. Through MTN Customer Assistant:
This option requires that you speak to a customer assistant agent to assist you on how to stop MTN Caller Tune. The process involved can be long and tedious depending on how busy the line is at the time you call, all you have to do is simply:
- Place a call to customer care by dialing 180
- Wait patiently and listen to the options by the voice instructions
- Press the necessary numbers assigned to the customer assistant
- A few personal questions will be asked to confirm your identity once you’re being attended to by the customer assistant agent.
- You’ll be assisted on how to stop MTN Caller Tune as soon as you explain your reason for calling.
Read also: MTN Transfer Code Reset: All You Need to Know
2. Through SMS:
This is a faster approach to putting a stop to MTN Caller Tune. The process is easy and requires that you:
- Get your phone and go into your phone’s message
- Create a new message by typing NO/ CANCEL
- Send a message to 4100
- A confirmation message will be sent to notify you of the deactivation of the subscription to MTN Caller Tune.
3. Through the Mobile App:
The mobile App is another friendly option that can be used to stop MTN caller Tune especially when you use a smartphone. It is not an option for feature phone users.
- Login to your MTN App mobile app where you can manage your caller tune settings.
- Open the MTN App
- Navigate to the caller tune section
- Find the deactivation option
- Click and confirm deactivation, it will stop your caller Tune
4. Through Subscription Status:
This action is required to check if you are subscribed to the caller tune or not. If you are still subscribed to the service, you will need to disable it before it renews automatically. You can stop MTN Caller Tune when you check to know your subscription status and unsubscribe from it.
Read also: How to Migrate to MTN Yafun Yafun [Updated]
Activation Process of MTN Caller Tune
It is quite easy to activate MTN Caller Tune. As an MTN user, you must have surely called other MTN users and you are already familiar with the popular saying from the voice commands you hear which usually says”To copy this Tune, Press 1″. As soon as you press one, maybe as a test or unconsciously you automatically subscribe to that CallerTune and you will be charged for this service because it is not free.
Frequently Asked Questions
Q: What code stops MTN caller Tune?
A: If you want to stop MTN caller Tune, you simply send Cancel or No to 4100 to deactivate and stop the tune.
Q: Can Customer Care help stop the MTN caller tune?
A: Yes, you can contact the customer support agent to assist you if you encounter problems that prevent you to stop the caller tune.